Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What is the typical shipping timeframe for handcrafted items?
Since many of our products are made to order, please allow 3-5 business days for processing. Standard shipping usually takes an additional 3-7 business days depending on your location.
Do you offer international shipping?
Currently, Rena's Thread And Crafts ships exclusively within the United States and Canada. We are looking into expanding our shipping zones in the near future.
What is your return policy for home decor and textiles?
We offer a 30-day return policy for most items in their original, unused condition. Please note that custom-made or personalized orders are final sale and cannot be returned.
How should I care for my handmade linens and threads?
To preserve the quality of our handcrafted textiles, we recommend hand washing in cold water with mild detergent or using a gentle machine cycle. Always air dry away from direct sunlight.
Can I request a custom color or design for a craft project?
Yes! We love custom projects. Please contact us via our 'Custom Order' form with your specific requirements, and we will get back to you with a quote and timeline.
Are the materials used in your products eco-friendly?
We prioritize sustainability by sourcing natural fibers, organic cottons, and recycled packaging whenever possible to ensure our crafts are kind to your home and the planet.