Returns & Exchanges
At Rena's Thread And Crafts, we want you to be completely satisfied with your handmade home goods and crafting supplies. If your order isn't quite right, you can return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely place the items in their original packaging, ensuring that all threads, fabrics, or craft kits are unused and in their original condition.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our artisans inspect the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing